Please note the following guidelines may be revised if I receive new information.
To ensure your safety and in line with government guidance re Covid-19, I will still be working with extra measures in place for the foreseeable future. I have tried to summarise this in the easiest way possible below. Please remember that I am legally bound to follow these procedures, even if you do not agree with them.
You can also find answers to questions that have arisen since re-opening at the bottom of this page.
I appreciate this may seem overwhelming so please do get in touch if you have any questions or concerns
Please allow 15 minutes on top of your treatment for us to talk about your needs; eg for a 60 minute massage, allow 75 minutes overall.
Appointments now need to be booked at least 24 hours in advance. I will operate an ‘on the day’ waiting list should anyone cancel.
If you have a voucher, please let me know the voucher number when booking. If your voucher expired during lockdown, please contact me before booking to check if it can be used.
Facial appointments and treatments longer than 90 minutes are not currently possible.
If you were advised to shield/are in the vulnerable category (over 70, pregnant, diabetic or with underlying medical conditions), please contact me before booking so we can discuss your needs.
During your appointment
Please avoid arriving more than 5 minutes early for your appointment as there may not be anyone available to let you in.
Government guidelines state that you are required to wear a mask. If this becomes uncomfortable when lying face down, there are alternatives we can try.
After your appointment
If you are paying for your appointment on the day, contactless payments up to £100 are available. Over this amount, you can use the card machine or pay by bank transfer before your appointment.
What extra measures am I taking?
I will be leaving extra time in between each appointment to thoroughly clean my room, the bathroom and all doors.
I’m unable to open as many appointments per day as before so please be patient if you cannot get an appointment as soon as you would like.
I will wear a mask at all times and do regular lateral flow tests.
I know this is a lot to take in and I will do my best to make you as welcome and comfortable as possible.
I look forward to welcoming you to my treatment room
Why can’t I book on the day/get an appointment sooner?
Your health and safety is paramount, so I need to leave a gap in between each appointment to thoroughly clean my room, all doors and the bathroom. Combined with the extra admin I have to do, this means I have less appointments available. Where possible, please book in advance or ask to be added to the cancellation waitlist.
Can I use the bathroom?
Yes you can; the bathroom is regularly cleaned to make sure it is safe for you to use.
Do you have hand sanitiser?
Yes, I have it in my room and you are welcome to use it as much as you want.
I have a gift voucher that expired during lockdown. Can I still use it?
Please contact me before booking an appointment to check.
Do I have to wear a mask and will you provide one for me?
Government guidelines state that you are required to wear a mask during treatment. Unfortunately, I am not able to provide masks for everyone, although I do have a very small supply of disposable ones if you find you have forgotten yours.