What to expect in your appointment

Please note the following guidelines may be revised if I receive new information.
To ensure your safety and in line with government guidance re Covid-19, I will still be working with extra measures in place for the foreseeable future. I have tried to summarise this in the easiest way possible below. Please remember that I am legally bound to follow these procedures, even if you do not agree with them.
You can also find answers to questions that have arisen since re-opening at the bottom of this page.
I appreciate this may seem overwhelming so please do get in touch if you have any questions or concerns
Booking:
  • You can book online as normal.
  • Please allow 15 minutes on top of your treatment for us to talk about your needs; eg for a 60 minute massage, allow 75 minutes overall.
  • Appointments now need to be booked at least 24 hours in advance. I will operate an ‘on the day’ waiting list should anyone cancel.
  • If you have a voucher, please let me know the voucher number when booking. If your voucher expired during lockdown, please contact me before booking to check if it can be used.
  • Facial appointments and treatments longer than 90 minutes are not currently possible.
  • If you were advised to shield/are in the vulnerable category (over 70, pregnant, diabetic or with underlying medical conditions), please contact me before booking so we can discuss your needs.
During your appointment
  • Please avoid arriving more than 5 minutes early for your appointment as there may not be anyone available to let you in.
  • Government guidelines state that you are required to wear a mask. If this becomes uncomfortable when lying face down, there are alternatives we can try.
After your appointment
  • If you are paying for your appointment on the day, contactless payments up to £100 are available. Over this amount, you can use the card machine or pay by bank transfer before your appointment.
What extra measures am I taking?
  • I will be leaving extra time in between each appointment to thoroughly clean my room, the bathroom and all doors.
  • I’m unable to open as many appointments per day as before so please be patient if you cannot get an appointment as soon as you would like.
  • I will wear a mask at all times and do regular lateral flow tests.
I know this is a lot to take in and I will do my best to make you as welcome and comfortable as possible.
I look forward to welcoming you to my treatment room
FAQ’s
Why can’t I book on the day/get an appointment sooner?
Your health and safety is paramount, so I need to leave a gap in between each appointment to thoroughly clean my room, all doors and the bathroom. Combined with the extra admin I have to do, this means I have less appointments available. Where possible, please book in advance or ask to be added to the cancellation waitlist.
Can I use the bathroom?
Yes you can; the bathroom is regularly cleaned to make sure it is safe for you to use.
Do you have hand sanitiser?
Yes, I have it in my room and you are welcome to use it as much as you want.
I have a gift voucher that expired during lockdown. Can I still use it?
Please contact me before booking an appointment to check.
Do I have to wear a mask and will you provide one for me?
Government guidelines state that you are required to wear a mask during treatment. Unfortunately, I am not able to provide masks for everyone, although I do have a very small supply of disposable ones if you find you have forgotten yours.