How appointments work since re-opening

To ensure your safety and in line with government guidance, I will be working a little differently for the foreseeable future. I have tried to summarise this in the easiest way possible below. Please remember that I am legally bound to follow these procedures, even if you do not agree with them.
You can also find answers to questions that have arisen since re-opening at the bottom of this page.
I appreciate this may seem overwhelming so please do get in touch if you have any questions or concerns
Booking:
  • You can book online as normal.
  • Appointments now need to be booked 24 hours in advance. I will operate an ‘on the day’ waiting list should anyone cancel.
  • If you have a voucher, please let me know the voucher number when booking.
  • Facial appointments and treatments longer than 90 minutes are not currently possible.
  • If you were advised to shield/are in the vulnerable category (over 70, pregnant, diabetic or with underlying medical conditions), please contact me before booking so we can discuss your needs.
Before your appointment
  • On booking, you will receive a link to a short questionnaire about Covid-19 (under ‘important info’ in your confirmation email or sent directly from me). Please complete this before every appointment, either electronically or print it and bring it with you. I am unable to go ahead with any treatment if this is not completed.
  • Please avoid arriving more than 5 minutes before your appointment start time.
  • Please bring water with you if you will need some after treatment as I am not allowed to supply glasses/cups.
During your appointment
  • Government guidelines state that you are required to wear a mask. If this becomes uncomfortable when lying face down, there are alternatives we can try.
  • Massage on the neck whilst lying face up will be very limited in time. If you require a lot of work in this area, we may need to carry out seated or side-lying massage.
After your appointment
  • If you are paying for your appointment on the day, contactless payments up to £45 will be available. Over this amount, you can use the card machine or pay by bank transfer before your appointment.
  • Please try to avoid cash payments where possible.
What extra measures am I taking?
  • I will be leaving extra time in between each appointment to thoroughly clean my room, the bathroom and all doors.
  • Due to the guidance I have to follow, I will need to limit the number of people I can see to 2-3 per day initially so please be patient if you cannot get an appointment as soon as you would like.
  • I will record my temperature morning and afternoon and will have a contactless thermometer available if you would like yours taken.
  • I will wear a mask at all times and will also have a visor. If you would be more comfortable with me wearing both, please let me know.
I know this is a lot to take in and I will do my best to make you as welcome and comfortable as possible. As restrictions ease, I will keep you updated and will be able to fit in more appointments.
I look forward to welcoming you to my treatment room
FAQ’s
Why can’t I book on the day/get an appointment sooner?
Your health and safety is paramount, so I need to leave a gap in between each appointment to thoroughly clean my room, all doors and the bathroom. Combined with the extra admin I have to do, this means I have less appointments available. Where possible, please book in advance or ask to be added to the cancellation waitlist.
Can I use the bathroom?
Yes you can; I clean the bathroom in between each client to make sure it is safe for you to use.
Do you have hand sanitiser?
Yes, I have it in my room and you are welcome to use it as much as you want.
I have a gift voucher that expired during lockdown. Can I still use it?
Yes, absolutely. If your voucher was valid at the start of lockdown, I have extended it until the end of October to give you time to use it.
Do I have to wear a mask and will you provide one for me?
Government guidelines state that you are required to wear a mask during treatment. Unfortunately, I am not able to provide masks for everyone, although I do have a very small supply of disposable ones if you find you have forgotten yours.